All products purchased through Kilkenny Marketplace come with a 14 day returns policy. If you are unhappy with any of our products please email and include your order number in the subject and we’ll get back to you s soon as possible. Please note that any products returned must be in the condition you received them. Items not in there original condition will not be accepted. A refund will be sent once we receive the product back, it normally takes a few days for the bank to transfer the funds.